Datacentre Services

When you need a helping hand.

To help you get the best out of our datacentre and products, we have designed a range off bolt-on datacentre services that provide those extra little things that make using a facility like ours easy.

Every bolt-on service has been designed with the same values (Innovation, Quality and Agility) and the same principles as all our products. As a customer in our datacentre, you can choose to add the following DataVita bolt-on services:

Remote Hands

Provides access to the DataVita level 1 onsite support team to perform tasks instructed by you on your equipment. Available with no contract or commitment (billed by the hour) or you can buy a block of hours up front that can be called off in 15 minute slots. The standard features of this service are:

  • 24×7 onsite service
  • Rapid response to emergency changes
  • Access via telephone, social media and mobile live video

Remote Hands Plus

Provides access to the DataVita level 2 onsite support team to perform planned and emergency changes to your equipment. Available with no contract or commitment (billed by the hour) or you can buy a block of hours up front that can be called off in 15 minute slots. The standard features of this service are:

  • 24×7 onsite service
  • Rapid response to emergency changes
  • Access via telephone, social media and mobile live video

Asset Management

As a DataVita customer you get access to our customer portal, which provides some great features like asset management, 3D visualization, capacity planning and power management. However, we would like to make your life even easier. Our Asset Management service means we take the whole problem of managing your assets away from you. For a fixed price per cabinet/month we will:

  • Create & maintain a CMDB of all your assets (including bar coding all assets and support/maintenance schedules)
  • Create and maintain your 3D cabinet visualization
  • Provide 24×7 access via our Customer Portal
  • Provide a set of standard reports
  • Data import/export of the CMDB

Additional Datacentre Services

In addition to the services above we can also offer from the Fortis Datacentre:

  • Build room rental
  • Conference room rental
  • Secure storage of equipment prior to installation
  • Waste disposal service
  • Hard disk de-gauzing service
  • IT equipment recycling service

If we don’t have what you need then you can bet we have an approved partner who does.